21STUDIO
All agents
CustomersComing soon

Phone Support

Answers calls when you can't. Gives information, books appointments and hands you the tricky ones.

For
Practices, shops and businesses that take lots of calls
Works with
Phone
The problem

The phone rings while you're busy or closed. Callers who get no answer call your competitor.

The result

Answers calls when you can't. Gives information, books appointments and hands you the tricky ones.

One agent run

It works on its own. It stops where your yes matters.

Example · made-up data
One run · Phone Support
  1. 01Answers the call
  2. 02Gives approved information
  3. 03Books the appointment
  4. 04Spots a complaint
  5. 05Stops and passes it to you

Log

  1. 9:00Call at 12:40, while you're in a meeting
  2. 9:03Saturday hours and the price of a service
  3. 9:08Thursday at 9:30, first free slot
  4. 9:14A customer disputes an invoice
  5. 9:19Waiting: you call back about the complaint

Lands on WhatsApp or Gmail

WhatsAppPhone Support · 9:19

6 calls this morning, 2 appointments booked. Mr Galli disputes an invoice: here's the summary. Will you call him back?

WhatsAppGmail
How it works

A week with the Phone Support agent.

  1. Mon
    On its own

    Answers calls in the voice and tone you chose.

  2. Tue
    On its own

    Gives opening hours, prices and information you approved.

  3. Wed
    On its own

    Books appointments into the free slots in your calendar.

  4. Thu
    Pauses

    Complaints and questions beyond the approved information: it stops and passes them to you.

  5. Fri
    Your turn

    You read the call summary and call back whoever is waiting for you.

Example · made-up data
Today's calls · Luna Beauty Studio
  • Sara B. · Saturday hoursInformation givenClosed
  • Marco R. · facial treatmentBooked for Thursday at 10Booked
  • Elisa T. · complaintSummary written, call backFor you
Every call comes with its summary

Illustrative example, with a made-up business and data.

You approve

Nothing goes out without your OK.

What it does alone and what it asks you, we decide together at installation.

On its own

  • Answers when you can't
  • Gives the information you approved
  • Books into free slots

Asks you

  • You approve the information it gives on the phone before it starts.
  • Complaints, discounts and tricky cases aren't its job: it passes them to you with a summary.
  • It only books into the free slots you set.
What’s included

At launch, it includes.

One payment. We install it, tune it to your business, and it stays yours.

Phone Supportall included
  1. InstallationWe install it and connect it to your tools. You don't lift a finger.
  2. Tuned to your businessWe teach it your offer, your voice and your rules, then test it with you on real cases.
  3. 30 days of supportFor a month after launch, write to us anytime. We fix it.
  4. Yours to keepOne payment. The agent, the code and the data stay yours. On your machine, €0/month. On our server, optional Support from €49/month.
Customers

Phone Support

Coming soon

Expected price: from €490, one-off + VAT.

Need it sooner? Book a call →
Questions

Straight answers.

What do I need?

A phone number to connect and the calendar where you keep appointments. We go through the details together on a call.

Do callers know they're talking to an agent?

Yes. The agent introduces itself as an AI agent and hands over to you when a person is needed.

Who sees my data?

Calls and summaries stay in the systems we install for you. We agree the exact rules before installation.

Can I use it for my clients?

Yes. The agent is yours: use it for your business and for the work you do for your clients.

Do I need to know about AI?

No. We install it and tune it. You read what it proposes and decide.

Any other costs?

You pay us once, plus Support only if you want it. The agent runs on an AI service under an account in your name: you pay that usage straight to the provider, with no markup. On the call we tell you what it costs in your case.

Can I pay monthly?

Yes, with a plan: from €79/month + VAT, with the agents you choose, AI credits, setup and our server included. Minimum 3 months, then cancel anytime.

What happens after 30 days?

The agent stays yours and keeps working: on your machine for €0/month, or on our server with Support from €49/month. No minimum term, cancel anytime.